2. Download Skype for Business and enjoy it on your iPhone, iPad and iPod touch. to your organization IT admin for this activity. To fix this issue, try the following: Make sure your mobile device is not offline. Another reason for Skype not working on iPhone problem can be that the headphones or microphone on your device are not working. For example, you tap the "Join Meeting" link in an email message or calendar appointment in an app other than Lync or Skype for Business. This thread is locked. Solution No.5: Erasing content and settings. My iPhone 6 is 9.3.3 and I think can't be updated to 10. how do I download Skype or some other app, so I can video chat with an Android? Calling your Skype does not require numbers, you just use their Skype names. The iPhone internet connection may be weak, which is not allowing you to connect Skype. https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide, Also, this is the detail information article about “Adding custom domain in Office 365”: Android users have no problem with this, I have run the Microsoft Remote Connectivity and everything seems to be working fine, the error I get from the client in iOS says that it can't connect to the server 1) It's possible the server is not available 2) Check your connection 3) Make sure you're using the information of the Skype for business account that has been provided 4) It's possible that your user … If you are using a Windows or Mac computer, you can get Skype share screen without any third-party application. ‎Skype keeps the world talking. Can't access Skype for business with my laptop My school has an Office 365 account and I am having problems logging into Skype for business. This thread is locked. Step 1: Start a voice or video call on Skype. Try logging in to another Iphone to exclude problems with the Skype for Business app, your Skype account or your phone. Users who got the new iPhone 8 and fired up Skype were in for a surprise when the application did not work as expected. So, kindly verify the DNS record of the custom domain in Office 365. Regarding your description about “I have checked the Remote Connectivity Analyzer and the test failed on SRV and CNAME”, If you need a Skype for Business account, view the article on getting access to Skype for Business. Have you allowed permission to access your microphone as you want to make a call using Skype on your iPhone device? If you're not automatically signed into Skype, enter your Skype Name, email address or mobile number and your password to sign in. It doesn't matter what I do, calls made with my iphone for skype do not work with audio. Install Skype for Business from the App Store. Step 2: . For assistance with Enterprise Voice, including finding out if you are eligible, please contact telecom@fullerton.edu . Hi SimonNcap , I'm Susan, an Independent Advisor trying to help. Say “hello” with an instant message, voice or video call – all for free*, no matter what device they use Skype on. You may refer this detailed article about DNS record and also for admin reference: Change another network to see if this issue persist, such as 4G/another WIFI. Skype for Business Online. The only problem is that if you use Skype a lot, they’ll basically end up taking over your Phone app. and other stuff, only skype has the problem! A cloud-based application that can be accessed by users anytime, anywhere! Go to Skype for Business options > Personal. due to this test failed reason, it might be the possible cause that skype for Business could not connect with the server. Turn on Camera access if it's not already. I've been having issues with my Skype for Business on iOS 10 on my iPhone 7. Thanks for your feedback, it helps us improve the site. You might be asked for both a user name and a sign-in address. This makes the app pretty much useless for most users. Enter sipdir.online.lync.com:443 in both boxes, and then select OK > OK. Sign out, and then try signing back in. I have tried a different iPhone … I get various errors, some say that the server cannot be contacted, and then there is the one in the image attached: 'You're not configured to connect to the server. Skype on iPhone includes tons of features, but unfortunately it lacks Push Notification feature which is introduced with iPhone 3.0. I look forward to your reply. Bc it has to be iOS 10 or later. If you need any further help or information, kindly feel free to contact us. ‎Skype for Business, formerly Lync 2013 for iOS, extends the power of Lync and Skype to your favorite mobile device: voice & video over wireless, rich presence, instant messaging, conferencing, and calling features from a single, easy-to-use interface. You can follow the question or vote as helpful, but you cannot reply to this thread. So, kindly verify the DNS record of the custom domain in Office 365. Check your network connection, advance options and try again.” I have deleted and reinstalled the app but still does not work. Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance. So when you’d get a call from Skype, it would show up in full screen, instead of a notification, complete with the accept and decline buttons. Users are unable to connect to Skype, and the application crashes at launch. I have checked the Remote Connectivity Analyzer and the test failed on SRV and CNAME. To check. As COVID-19 quarantines have forced most teams to work remotely, we’ll focus on how to use Skype for Business Online. If you're a Skype customer and need help, please search our support site for your issue or learn how to contact Skype Customer Service. I get various errors, some say that the server cannot be contacted, and then there is the one in the image attached: 'You're not configured to connect to the server. Open the Skype app on your iPhone or iPad. Microsoft has acknowledged the issue and has indicated that it has found a fix. You may refer this detailed article about DNS record and also for admin reference: https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide, Also, this is the detail information article about “, https://social.technet.microsoft.com/wiki/contents/articles/36193.office-365-adding-a-custom-domain.aspx, Microsoft 365 Apps or Office 365 Business. Some unknown software errors. Solution No.4: Reinstall Skype. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. ‎Skype for Business, formerly Lync 2013 for iOS, extends the power of Lync and Skype to your favorite mobile device: voice & video over wireless, rich presence, instant messaging, conferencing, and calling features from a single, easy-to-use interface. I get the following message “We can’t connect to the server. To have your issue with Skype for business addressed, please post this in the Skype for business forum, which is under Office, as this forum is for the regular Skype app. On your iOS device, swipe each page of apps until you see the Skype for Business icon. These contacts get automatically imported to your iPad or iPhone if you are using an existing Skype account on which they are found. You try to join a meeting from outside the Lync or Skype for Business app. If you have any special characters in your password for your Skype account, try replacing or deleting them. If you need a Skype for Business account, view the article on getting access to Skype for Business. I have checked the Remote Connectivity Analyzer and the test failed on SRV and CNAME”. Tap the title of the meeting that you want to join. I can acces it on my iPad and iPhone, but not my laptop. Once connected, you can turn WiFi back on. I can hear the other person but they cannot hear me. I am unable to sign in to my SFB on my iPhone. You can follow the question or vote as helpful, but you cannot reply to this thread. You can always enter new contacts in your list, either by entering their names manually or searching for them and choose to insert them. I have the most recent version of SFB installed. I get the following message “We can’t connect to the server. Consider the following scenario: 1. If you'd like to Skype with someone who doesn't have an account, tap Invite friends to Skype and follow the on-screen instructions. Free messaging or video chat app for your phone. And the calls would end up in the Phone app in the “Recents” tab. The Skype icon looks like a blue-and-white "S" letter. Since the update iOS 13.1.3 I am unable to connect to Skype for Business. The mic works fine with regular phone calls Users who got the new iPhone 8 and fired up Skype were in for a surprise when the application did not work as expected. 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