Once they changed it I had no service! You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." Maybe if I switch back to att they will . To add a complaint, scam or a fraud report simply fill out the form below. All rights reserved. Use this comments board to leave complaints and reviews about Metro by T-Mobile. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. ? 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. The same day I received the extension. ARE YOU FED UP WITH METRO PCS, like I AM!!! Not bad, but could've been way better. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. I dont understand that. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. This woman needs to be fired. The store lies on N Saginaw rd across from Cold water Rd. I really believe I was given a deal and had it taken away from me. Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. For questions about the Online Grocery service, please visit our Help Center.. Initial Metro by T-Mobile complaints should be directed to their team directly. I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? Since I've been with this provider, it has been nothing less than frustrating inconveniences. CALL and COMPLAIN!! Metro PCS is ripping me off $3 a month to pay my bill. I plan to let whoever know of my horrible experience with this company. We are paying $100 a month unlimited. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. I have been going their for years but will never return. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. Submit a Complaint - Metro PCS. Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … … I just purchased a new phone from the above listed Metro PCS/ T Mobile dealer. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I and the apple rep was trying to explain it was. Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. Trouble shooting for nothing. Regina Stephens unauthorized over charges, no customer service! Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. Failed to provide you with a legal receipt. File a claim for your Metro PCS Protection Plan is provided by Assurant. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. Get Quick, Convenient answers to your questions. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. Enrolled you in a financing contract without your consent. I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. Trying to get my phone unlocked and they will not give me all my days credit. On [protected] I went to pay bill for a relative. 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. You can find contact details for Metro by T-Mobile above. City of New York. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. Hi my name is Regina METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. Have questions about our coverage or company? [protected]. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. The apple store customer service rep was on the phone trying to assist. Metro PCS provides nationwide talk, text, and data depending on the … We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … Her customer ID is MIMI. All complaints will be entered and tracked in Metro's Customer Relationship Management database. Call Customer Relations at 202-637-1328. Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. These people have wasted enough of my time with the run around. The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. It says pay immediately so services can proceed?? Submit a paper comment form, which are available inside all Metrorail stations. There's no telling how many people she's done this to. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: 2125551212@metropcs.com Metro’s Pass Sales Office is open. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. For Web support and questions about metro.ca or coupons, please dial I plan to part ways with MetroPCS after this billing period. He was mean and very aggressive. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. They... My husband and I were treated poorly by this worker named. That's illegal over around the broader. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. © 2004-2021 ComplaintsBoard.com. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. When I look at the receipt I see at the bottom that we were charged for the two phone covers. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. I changed my phone number with metro pcs. I think there number is [protected]. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. Find your affordable Metro plan today! I am verys dissatisfied with the service/phone of MetroPCS. Why did yaw suspend my service for only $5 when my bill is paid in full??? You can find contact details for Metro by T-Mobile above. Complaints about phone number 714-499-9479 calls or messages. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. Check Current Status. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. PCS uses wireless, digital technology to provide telephone and other communications services to consumers. The company does encourage users to use their technical support system and help forums on their website. When they know like I do metro took it back. My LG K20 phone was having some problems with the speaker. I said thank you how nice. I have tried to work with this company and zero. 14,933 complaints closed in last 3 years. The first phone I bought for 250$. My bill is due June 26, 2020?? Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. We purchased two Stylo 5 phones for $179.99 a piece. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. I have two lines with metro. They informed me they do not give refunds! | REAL MetroPCS Reviews | Pros & Cons 2021 "Abusive sales tactics are rampant at Metro stores," the complaint says. 1 877 763-7374. Customer Service. Metro PCS Outage Is Metro PCS having an outage right now? This have been a couple of months ago. THIS HAS ME PISSED OFF RITE NOW!!! she said i could look it up by your name or phone number i called. It got stolen about 2 weeks after i bought it. We were very appreciative and I thanked her about four times. This company does respond, but not as often as you'd expect them to. Please describe the incident in as much detail as possible. Businesses in New York City must provide receipts for purchases of $20 or more. This was another 250? Rachel Johnson I made a google review. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. They tried in on a new phone nothing. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. I called back Jan 28th was told that it still wasnt in stock. Metro by T-Mobile is a prepaid wireless service in the United States. I purchased it less than a year ago. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. I'm looking into what can be done. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. I was given my credit. You cannot pay your bill over the phone or on line. I lost alot of business that costed me dearly. Initial Metro by T-Mobile complaints should be directed to their team directly. 24 Dec 2020 I took my phone into the MetroPCS... My phone went black and wouldn't turn on. I still don't have all my services restored. Then I was told I need to wait 72 hrs and my service will be restored! I had to get an extension but of a bill mix up. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. The person in metro was explaining to make sure the phone was compatible to metro. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. Need to file or track an Asurion insurance or warranty claim? My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. If you would like to speak with someone, please contact. The worst Customer Service in years. Customer service is a waste of time. [protected]. 4,616 complaints closed in last 12 months I have been to Corporate they couldn't tell me nothing. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. Enrolled you in a financing contract without your consent. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. DCWP found at … You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. The store was across from beecher high school in mt morris, MI 48458. I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. The mean person was the shorter brother. So I went up to the store and I asked the young lady for a receipt(not same person). The data just spins and spins. We start looking around and realized she never gave us a receipt. I asked for a refund since I haven't had service and my plan is prepaid! She just said okay it's no problem you were really patient. Your complaint will be processed in 24-72 hours. I don't have a debit or credit card so I have to go personally to the store???!!! The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. Very Disappointed and Angry Labels: corporate office information. We get our bag with the boxes for phones and we leave with our new phones. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! 2. Is MetroPCS Good? She said okay that's fine. I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. Just called and metro pcs told me I need to wait another 72 hrs! Horrible management, horrible service. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Mistake to step in this store. This number won't even open the Internet nothing just talk. I went into the store on 09/15/19 with my husband. 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone

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