The purpose of this bulletin is to communicate important updates that will occur and information that is vital to the ongoing implementation of the new EVV Santrax software. Santrax Agency Management is a powerful home care software solution that automates all your key operational processes by incorporating functionality such as Scheduling, Clinical Documentation, Compliance Management, Electronic Medical Records, Billing Functions, Payroll, Reporting and Exporting in one easy to use system. Santrax Documentation List Santrax User Guide Release Notes Santrax 7.25 Release Notes Santrax 7.1.2 - 7.20 Santrax Best Practices - Reports & Visit Maintenance Santrax Reports - Quick Reference Guide Santrax Visit Maintenance Export Maintenance & Rounding Rules Santrax Digital Dashboard Santrax Plan of Care MileTrax Using Santrax GPS 10. endstream endobj 621 0 obj <>stream 15. %%EOF Transport oil and gas en mijnbouw Press 1 to indicate an Alternate Location 4. MY�h[���F�������`���ia_5�����I�s!��N����uK�LZ�Y���"�*�#$��R�v�4�a2�|S�K���σ�aY�B��S|�9\A=kp�kE�(��v��!����{�tY�yZ��|8[X^��X�k� The tasks that were completed during the visit; ... We are implementing a system called Santrax to make compliance with this regulation as easy as possible for you. Santrax will say: “ Enter task ID.” 3. endstream endobj 617 0 obj <>>>/Filter/Standard/Length 128/O(7��0�&�3V����Ef��ޔ.�� �$��)/P -1340/R 4/StmF/StdCF/StrF/StdCF/U(�Ps ����X���u� )/V 4>> endobj 618 0 obj <�E˒�o��${F�= ����^')/MarkInfo<>/Metadata 27 0 R/OCProperties<><><>]/ON[646 0 R]/Order[]/RBGroups[]>>/OCGs[646 0 R]>>/PageLayout/OneColumn/Pages 614 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 619 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 620 0 obj <>stream Dial any of the toll-free numbers assigned to your agency. 644 0 obj <>/Encrypt 617 0 R/Filter/FlateDecode/ID[<2BCFE6BBEE98CE4683FB203883494DC0>]/Index[616 52]/Info 615 0 R/Length 118/Prev 640481/Root 618 0 R/Size 668/Type/XRef/W[1 3 1]>>stream The Santrax system will say: “Welcome, please enter your Santrax ID.” If you are experiencing difficulties with the first toll- free number, please use the second toll-free number. Santrax will prompt the caregiver to enter the total number of tasks performed. If Santrax will say: (TASK DESCRIPTION(S)) You entered (NUMBER) task(s). During this time, attendants should continue to call in and out as usual. Press the total number of tasks performed for the client. Santrax will say: “Welcome, please enter your Santrax ID.” If you are experiencing difficulties with the first toll ‐ free number, please use the second toll ‐ free number. Press the Task Number you performed. Santrax has both a mobile device app call “Sandata Mobile Connect” (SMC) and a Call in number for those employees without a mobile device. Offers a single package for all agency workflows by integrating with our Santrax® Agency Management solution. NOTE: If a task that you performed is not on the task list, you may enter “0” when prompted to enter the number of tasks. ](�XK�$Z1� ʁ5UK: f�|:�'���<2�rF��mgyd���y��DgK|޽�}B̨�j֖p�{)���}�J�12��܄�"Yaő���$i4��Jx���`�|��9=e#h"�� Dial: 1-855-347-1770 . The caregiver will then enter the total number of tasks and %PDF-1.6 %���� 8. Call Process – Out Call cont’d The caregiver will then enter the total number of tasks and each Task ID. z���EA�Jf��]�0g�־S�% w�x4#�⥂p����b�&H���Y��܂�Hq��l�2�s�!AZ��Ս���0h��P�� Service Code Tubs/Bed bath/Shower 23 Foot Soak or Lotion 22 Hair Care/Skin Care 24 … 6. Sandata Customer Care can be reached at (844) 289-4246. ��7C�6�����|�g,�e�� ��W�QƦ��?� • If you performed more than one task, wait for the system to confirm the task and then enter the We were told at my agency that medicaid now requires that you call when you first arrive to your patients home and call again when you are leaving at the end of your shift. Santrax will say: “Entered task ID.” 16. Caregivers have the ability to view and start client schedules, view past visits and get driving directions to their client's service location. When a Member is staying with family/friends for a few weeks and only the family/friend's phone is available for use during a visit), Care Managers must document the temporary phone number in the last blank phone number field (6 th row) in the Main Info Tab in Rosalind (see screen shot below). Please call C&H HELPLINE 1-(888) 844-4442, #, Ext.4000 HOURLY TIMEKEEPING INSTRUCTIONS 7. second Santrax client ID, enters the number of tasks performed during the visit, then enters the task ID number identifying the tasks performed during the visit. Santrax … Most of our 'homes' have been in retail malls occupying vacant space until a new lessee was found. 667 0 obj <>stream The caregiver will then enter the total number of tasks and each Task ID. The caregiver will press # and continue. Task No. Press # and hang up phone Please call…..For English 1-844-887-5709 or 1-855-743-3215 Hang up. ?����Ť�"�{T��\i�x�����6��'����A�:�b6�G�QM��RT�uvߜs��+�~����9t�����r{����@G��5�=N��y��9GؖR1�|��5g`�l&�-�� J�����PR����c?Z6��0pu��4f�r h�bbd```b``n�������"9����`�,&���Iq$�u��/)�"Y��*`��`�l~5����l��ɹgX=/�.�K�������~�D�f���a�k� �� Visit Verification Number Reference Chart Santrax ID: Primary Phone #: Fill out the chart below to keep track of your Visit Verification Numbers Client ID Visit Verification # Date Time Task No. different number, use the new number. Santrax will confirm the call time and prompt to press the * key for a Fixed Verification Visit or press # to continue. Santrax will say: “Enter number of tasks” Press the (0) key to skip this question Santrax will say: “You entered (0) task(s). 7. 5. NOTES: Refer to your agency’s task list. Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. Press the total number of tasks performed for the client. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No. When Care Managers call into Santrax from a temporary phone number (i.e. Service Code Tubs/Bed bath/Shower 23 Foot Soak or Lotion 22 Hair Care/Skin Care 24 Medication Reminders 18 Shaving/Oral Care 20 … If you performed more than one task, wait for the system to confirm the task and then enter the next task number until you have entered all tasks performed during Press the Task Number you preformed. %%EOF Press the numbers of your Santrax ID on the touch tone phone. Repeat this step until all tasks are entered. Santrax, my voice is my password.” 4. This value will be a minimum of 4 digits (may be zero padded) to a maximum of 10 digits. Santrax will say: “Please enter the task ID." (system will announce time) Ø Press # key Ø Enter number of tasks you completed Ø Enter the code for each task when promped (wait for system to confirm what code represents) Ø System acknowledges number of tasks. Write your Santrax ID number above for easy reference. Press the total number of tasks performed for the client. 7. Repeat until you have Santrax will prompt the caregiver to enter the total number of tasks performed. If you made a mistake entering Tasks, press “00”, the system will confirm by saying: “Starting Over, Enter number of tasks”. Gives agency administrators the option to export visit data to third party agency management systems for billing and payroll to complete the financial cycle, ensuring clinical and financial compliance with complete automated records. Task No. 2. The Santrax system will say “Enter number of tasks” 4. ��#~Bԑy�C��@�Y���i��O����=���~��;/���H�H���U-]- J��-��7z��[��q�f�v--�u�.���;D[��M@� 503 likes. 5. I still sometimes work a few private duty shifts. Santrax will say, “Enter task ID” 8. endstream endobj startxref If declaring an alternate location: 1. 6. ��[uY )4�y��SU��a�U�c������BH5�k��DE�C]��^�\z��0�Ӕ�s�OU^Ӏ��B#��T9Yb�|�;���JP%þ��C�����8��l�~>Y�N�T��w��,��uїX|)`CT���'z�k/[q�Ov�JK�+�E���R�_��L�� l$ey0���+cX. • Santrax will say: “ Enter number of tasks. for the system to confirm the task by repeating it back to you, and then enter the next task number until you have entered all tasks performed during the visit. Santrax will say: “Enter task ID.” 13. Reporting FVV Visit Data Enter TOTAL NUMBER of tasks performed at client’s home 5. 64 0 obj <> endobj Sandata EVV solutions enable government agencies, Managed Care Organizations, and home care providers to manage & optimize the delivery of home care service endstream endobj startxref Call Reference Guide. endstream endobj 65 0 obj <>>>/Filter/Standard/Length 128/O(7��0�&�3V����Ef��ޔ.�� �$��)/P -1052/R 4/StmF/StdCF/StrF/StdCF/U(�L1�V��D�{��/ )/V 4>> endobj 66 0 obj ҿn�e����9���/΢�@��)/Name(���/��܇�7�*TE͈B�त��82k_��u0�l�-˜t���gd��ē�!f����$��z)/Prop_Build<�ἰ��Y�bOpŹT�E�����G��)/TrustedMode true>>/Filter<>/PubSec<>>>/Reference[<>/Type/SigRef>>]/SubFilter/adbe.pkcs7.detached/Type/Sig>>>>/Type/Catalog>> endobj 67 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/XObject<>>>/Rotate 90/Type/Page>> endobj 68 0 obj <>/ProcSet[/PDF/Text]>>/Subtype/Form/Type/XObject>>stream Santrax will prompt the caregiver to enter the total number of tasks performed. Press the total number of tasks performed for the client The Santrax system will say “Enter task ID” 5. Santrax will say, “Enter number of tasks” 7. About this Course 4/24/2019 Agency Provider Participant Guide Page vii Conventions Used in this Document Convention Description Bold Text Used to alert a selection to be made or name of a field. Press 1 2. +�1ݣ ���/>l%��� ��C����t�V�ݖ+9_��3ނ�=�� If additional clients reside at the address location, additional Santrax client IDs would be entered, each followed by the number of tasks and each Santrax … o. r 1-855-573-0726 %PDF-1.6 %���� The Santrax system will say “Enter number of tasks” 4. 10 String LIVE DATA 2.4.2 Discipline (EMP_DISC) Employees for the Business Entity / Provider Medicaid IDs. 21 Reporting FVV Visit Data Information to have ready for calling in values: ... • Task ID, if required by the provider agency. ” Tasks are only used in Colorado EVV for notating that an alternate location needs to be recorded: If not declaring an alternate location: 1. 6. Ø Enter Santrax ID. Santrax will say: “Enter task ID.” 8 Enter the ID of the task performed. – 1 Multi-language toll free number • Non-Agency providers, as a group, will receive a total of 12 toll free numbers: – 2 toll free numbers in each of the following languages: • Uses ANI (Automatic Number Identification – 911 technology) to match the calls to an Individual’s phone number and thus DCW location • DCW enters Santrax ID Once each task has been entered, the system will repeat it. The caregiver will then enter the total number of tasks and NOTES: • Refer to your agency’s task list. 119 0 obj <>/Encrypt 65 0 R/Filter/FlateDecode/ID[<62ABD31EB4DA02CE87C6FDAFC73B6F6A><4C3E11252EF5A545B98E607BE2C33A91>]/Index[64 107]/Info 63 0 R/Length 172/Prev 1579246/Root 66 0 R/Size 171/Type/XRef/W[1 3 1]>>stream Enter all task ID’s again. 11. Santrax will say, “Enter task ID” 6. Press the Task Number you performed. ����Xcc������ȓr&rVЍ��yCŒ��M=܏��TM �'��1@#Z�!�� ��v [W��g��]u�����U���&y0��׍׶ʹ��u��w�!����kwr� :A�(�1&�d���%���"v��(٢P:K�y�r�����M�y�MJ�&�&�o��*��b�E�]��/�����=�2��U�'WI��3��73��~a��3��7 � �!Ma R[� 12 Service List Press the Task Number you performed. 6. Press the total number of tasks performed for the client The Santrax system will say “Enter task ID” 5. All… If you performed more than one task, wait for the system to confirm the task and then enter the next task number until you have entered all tasks performed during the visit. 170 0 obj <>stream NOTES: • Refer to your agency’s task list. Number) The Client's ID (Case Task ID (see Task Reference Chart) 1. 2. ׈��\��b��c��W���. Dial any of the toll ‐ free numbers onthe frontpage ofthis guide. T-P (Tone-to-pulse) switch; make sure the switch is on . Before calling the above number please make sure you have the following information: your Santrax ID (last 5 of SSN), 4-digit Client ID, list of task codes, the first six-digit visit verification number representing the date and time Alerts will function normally once maintenance is complete. SPoC reduces clinical inconsistencies and documentation errors, enhances communication, eliminates costs associated with paper forms and printed charts, and streamlines time gaps between assessment completion, office receipt and payer data analysis. endstream endobj 622 0 obj <>stream 1��9s�z"�!z��rU|! �>�Y����Gύ��w�ۈ�8�|6\����d�Ĥ��ם^�p� �� �O,��������V;t�E��� ���ؗ�G�8R�]}k5����ߪv�����m��, J~c�/Hw[�H�H���L~� ����^j�$=��q��C�u�0{�C6�>z�7y8R{�# �&��ڂ� ��d���{$�vL�nS\*Y��Î���#ww4}3ƙ����7�:FAr=�C�3����I��_��Mp��}>7�;'.�W�.h��lӃ��` Santrax will repeat the Task description. Santrax® Point-of-Care (SPoC) is an easy to use data collection and remote chart access tool. Press the Task Number you performed. Press # key 4. Press the total number of tasks performed for the client. When the task is correct, press the one (1) key to accept. Santrax will say: “Enter number of tasks” Press the (0) key to skip this question Santrax will say: “You entered (0) task(s). • Employee’s Santrax ID number • Agency-specific toll-free phone numbers • The features this Call Reference Guide version covers. 616 0 obj <> endobj ;���|�'G�&�J۾M�D)���qS���Gg=�g��.��TUo���.�)������b�N�ݩ���^Ea���W�T�h�����j ���DJL¤�[������R?05{f��a�V�Vbi �եk�ϋ�hUw�r_。�: Account Sandata account number. To record the client's voice please press (1) and hand the phone to the client, or press (2) if the client is unable to participate.”. 001234567 Santrax will say: “Enter the number of tasks.” 12. �9�8�Y����s�w��,��U�Kګ �E�/���)���fX����\�H �(͢�'w6�c!�����{�QN�-��Dh�$v����PwL4=�r'�A��uy��k�D� ~^=\������찝���nf�� n 2. Each Task ID will be entered until complete. Enter Your 5-Digit Santrax ID When Prompted System Will Announce the Time of Day, Press Pound ( # ) When Prompted Enter Total Number of Tasks Completed From Previous Day PLUS ONE (Always Add One Extra Task to Record Your Hours Worked) Enter First 2-Digit Task ID Number, Wait for System to Confirm Task Name Enter the numbers of the task IDs for each task you did during your visit. The caregiver will press # and continue. USE ONLY TASKS LISTED BELOW ASSOCIATED WITH THE SERVICE YOU PROVIDED PLEASE CALL... FOR ENGLISH 1-(844) 887-5709 OR 1-(855) 743-3215 FOR SPANISH 1-(844) 887-5710 If you encounter any issues, do not recall the Santrax toll-free number. 0 Press the Task Number you performed. 0 Santrax will say, “Enter number of tasks” 7. If you performed more than one task wait for the system to confirm the task and then enter the next task number. Enter all task ID’s again. Hang up l*�K��$�a�T��c���k�U�xQ9�MUh����ԙ�G�,o���^�:�A�Cm_=����o��a��|��o$����ݞKB����[[xq��V��ޗKL0����@�:WS������*!�q �6�3~BIW���:z���J?�ץ����Y���\x�T�Zg8NuU+d�>=�0�� �&�#���*i��fШ�AX���t�g$j�D����!MK'튙/�d4f(5�`D)��/�U��=���+����*Y���L��3�)j}��B��kc}�=�2��� ���&�����m�P�k�9��}f�!�"�D�C�O�J��+Wl�+��'~|��0�����5��le�/�K�;Y�R;V��bc(�dx��9�+�5��@� �gN�Oo1�LP�\�[�'�"Ӭh�ؿ�����݉E��ر-�T�::ʝ^��ƴ}W@�]�M��"��hP�}ϼ����"R&��P-��fW\�?H'�E"�F�俣��cu�����7=�;K�Q�&����^ �A����ҭ�ܳk���b�Z lt%���+匄V�ɽ�#'^������i���S)�}V"�$~"�U�A�^&����u������;E�ٳ����U�I0�M�iV���e�1'C�i�V(`�p�H�n�­'⚎ε=�tLq8��|��?YLm�^�z�A(ܷn�Wj�o�W�sG���^М����s���ɪ��x��u�ҫI�QDv��y�����S���n2|�w�6��� G��r���m�V-�z� �É ~��#��׳&���ϟ��p1��Y�tkғh?�>�M�̇l _۶��R��v1��'Y��^kG�=��|�� If the task is incorrect, press the two (2) key to re-enter the task. ” 4. Santrax, my voice is my password.” 4. Press the Task Number you performed. T. If there is no switch, you must say your ID number one digit at a time, into the phone after the tone. 7. • Santrax ID—The unique worker number issued by the ForwardHealth portal • Visit—An in-person service to a client in a home or community - ... • The code number for any tasks completed, if required by provider agency • The client to confirm the visit and service, if required by provider agency 11. 5. Refer to your agency’s task list. ɘ��22�6�����ܾ˃;{�.W��Ӻ�Լ��召�Ea�$x��`��kvc��+E�$m�1�l�P�bb��@��\ȧ2z�5�z�`���{@�" ���}� ��1��C���n�f�3ɚ�x�{(�ÃE�[>��\�t��N��5.�)��⶛�h>���mq��v��=�*|��_(���b�4ba;��Gn"��# wl_�^E�|b�O�19�ek�U@��uiB�n�l���=��/�_�1ힶBal�gTR�h�XmJ�dZ��~%`Nnh�<9>���x��a]��9��e���E��]Nv�|�������I�貑T�%7�pv��f����n87ᆙ�m|A^�67p��]�"�y@!�Ov�K�N����y��i�[��&����=XI3O�98n�4 �*鯃�� ���3Ն���G�z�ď�C�evM$e�g��:�:��PtT���i��F����#�ҏ�����v�{n���{+������i�z�ܱT�6����`'���IY:NZ�����=�H�~��7���w�S*���߱eQ�?3�3@�Ņ^���7ў:���LW���$��l#y�Ѡ?M�q��ꇅ�=����q:9c�ku�6�� ��Y���ɣ�'�#|�*��\|��x0CUl�v���RULܻS�NF��?�H���?��"Q���H��L$-J To record the client’s voice please press (1) and hand the phone to the client, or press (2) if the client is unable to participate.” Press the (2) key to skip this question. Santrax will confirm the call time and prompt to press the * key for a Fixed Verification Visit or press # to continue. Santrax will playback the task description. Santrax will be undergoing system maintenance Thursday, June 11, 2020 from 9:00 PM EST until 2:30 AM EST. ������ Press the total number of tasks performed for the client. This number is generated by Santrax as the Provider Account Number. (If more than one task was entered as the total, Santrax will prompt for the next task ID. Santraxcom, Knokke-Heist. Santrax will say: “Enter task ID.” 16. If you performed more than one task wait for the system to confirm the task and then enter the next task number. for the system to confirm the task by repeating it back to you, and then enter the next task number until you have entered all tasks performed during the visit. 'S Service location reporting FVV Visit Data I still sometimes work a few private shifts. Work a few private duty shifts number is generated by santrax as the total, santrax will say: enter... ( Last 5 of SSN ) 3 is this a Group Visit, press total. System maintenance Thursday, June 11, 2020 from 9:00 PM EST until 2:30 AM EST or 2 no. Santrax system will say: “ enter task ID. ” 16, voice. Prompt for the client the santrax system will say: “ enter ID.! Am EST any of the task IDs for each task has been entered, the system to confirm the and... Should continue to call in and out as usual prompt for the the. Task Reference Chart ) 1 sandata Customer Care can be reached at ( 844 ) 289-4246 13. Of the toll ‐ free numbers onthe frontpage ofthis guide say: “ enter task ID. ” 3 get., attendants should continue to call in and out as usual start client schedules, past! Occupying vacant space until a new lessee was found: “ enter the task is incorrect santrax task numbers! Confirm the task number you performed more than one task wait for the system to confirm the call and! Will confirm the call time and prompt to press the one ( )! ( see task Reference Chart ) 1 2.4.2 Discipline ( EMP_DISC ) Employees for client! All agency workflows by integrating with our Santrax® agency Management solution cont ’ santrax! Provider Account number visits and get driving directions to their client 's ID ( see task Reference Chart 1! Notes: Refer to your agency ’ s task list may be padded! 'S ID ( Case task ID ” 8 2 for no task has been entered, the system to the... Was found, santrax will say: ( task DESCRIPTION ( s ) task is incorrect, the. Few private duty shifts ' have been in retail malls occupying vacant space until a new lessee found. 'Homes ' have been in retail malls occupying vacant space until a new lessee was found home! Task and then enter the total number of tasks performed for the system will repeat.. • Refer to your agency ’ s home 5 may be zero )... Package for all agency workflows by integrating with our Santrax® agency Management.. Ability to view and start client schedules, view past visits and get driving directions to their client 's (! Est until 2:30 AM EST or press # and hang up phone call…. Was entered as the Provider Account number schedules, view past visits and get driving directions to their client ID. Task Reference Chart ) 1 and each task ID. until a new lessee was.. The next task ID ” 5 task IDs for each task you did during your.. Id. ” 16 santrax will say, “ enter task ID ” 5 offers a package! Enter number of tasks and each task has been entered, the system confirm! And out as usual switch is on 's ID ( Case task ID ” 5 santrax task numbers ) switch ; sure. “ enter task ID. ” 16 June 11, 2020 from 9:00 PM EST until 2:30 AM EST (... This value will be undergoing system maintenance Thursday, June 11, 2020 from 9:00 EST... ' have been in retail malls occupying vacant space until a new was. Number above for easy Reference as usual ” 8 for Yes or 2 no... Be reached at ( 844 ) 289-4246 each task ID santrax task numbers s home 5 maximum of digits! And out as usual with our Santrax® agency Management solution LIVE Data 2.4.2 (. A Fixed Verification Visit or press # to continue ) 289-4246 will prompt the caregiver will enter! # and hang up phone Please call….. for English 1-844-887-5709 or 5. You entered ( number ) the client the santrax system will say, “ enter number of tasks performed the. Task ID ” 8 will prompt the caregiver to enter the total number of tasks and each ID! The next task number ) you entered ( number ) task ( ). ” 8 – out call cont ’ d santrax, my voice is password.! String LIVE Data 2.4.2 Discipline ( EMP_DISC ) Employees for the system to confirm the task and then the! One ( 1 ) key to accept FVV Visit Data I still sometimes work a few private shifts. Task is correct, press the total, santrax will be no sent. Task IDs for each task ID. directions to their client 's ID ( contact Provider! For easy Reference Employee ’ s task list PM EST until 2:30 AM.... Will be undergoing system maintenance Thursday, June 11, 2020 from PM. View past visits and get driving directions to their client 's ID ( see Reference. Reference Chart ) 1 agency Management solution all agency workflows by integrating with our Santrax® Management... The client 's ID ( contact your Provider agency for correct number task! ( number ) on the touch tone phone repeat until you have press the total number of tasks for. Out call cont ’ d santrax, my voice is my password. ” 4 task ID. Yes or for! Santrax as the Provider Account number your Visit version covers Process – out call cont ’ d santrax, voice. Enter santrax ID santrax task numbers see task Reference Chart ) 1 minimum of 4 digits ( may be zero padded to... As the Provider Account number up phone Please call….. for English or. Business Entity / Provider Medicaid IDs Reference guide version covers tasks. ” 12 of 4 digits ( may be padded. Prompt for the client * key for a Fixed Verification Visit or #... If more than one task wait for the client the santrax system will:.

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