All of the complaints appear to stem from the merchant account side of their services. You should note that your damages are also limited by state law. *** XCHARGE MOBILE IS OBSOLETE. We would like to hear about your experience with OpenEdge View. He enjoys reading, photography, hiking, and numerous other outdoor pursuits. BBB is here to help. Here’s what the Merchant Application says: Notwithstanding anything to the contrary set forth herein, in the event Merchant terminates this Card Services Agreement in breach of this Section 13, the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments. Home » Merchant Account Reviews » XCharge Review. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. Email me at garyktworkwest@ gmail.com. They’ll also pressure you to sign your contract right away, without a chance to thoroughly review it. From a technical standpoint, they seem to be fine, functional products. Progress delivers advanced OpenEdge services … BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This when processors should be supporting their customers Openedge withdrew processing fees from my bank for transactions they are still in position of. Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. Install the XCharge server on your central server; it does not need to be connected to a terminal. However, with long-term contracts, early termination fees, and liquidated damages clauses being eliminated by more and more providers, there’s a decent chance that you might be able to have at least the liquidated damages clause waived from your contract. Easily find PPP/SBA loans alongside other financing options. ShippingEasy is one of our top picks for shipping software! While the software probably runs on newer versions of Windows, the lack of updates is a clear sign that it won’t be around much longer. Credit Card Processing Services. Even then, we’ve seen complaints from merchants alleging that they were transferred from one department to another, with no one at the company being able to resolve their issue. The Customer Engagement Suite provides valuable data on Analytics, Demographics, and Social Reputation. Sign up today and get a free card reader! In fact, the About Us page still refers to the company as Accelerated Payment Technologies. Square is free to use and currently includes a free card reader at sign-up! XCharge doesn’t have a presence on social media, although you will find a few video advertisements for their gateway on YouTube. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. NOTE – This only applies to customers with OpenEdge/XCharge/XWeb for their integrated billing. Their standard offer has no early termination fee and no junk fees. With this feature enabled, when customers are transferred OR staff members are synchronized – … When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. Working exclusively on a commission-only basis and often receiving inadequate training and supervision from their processors, these agents are under tremendous pressure to sell accounts. Our hours are as follows: Technical Support. In-house support is usually much better, but it’s typically only available during normal business hours. … PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. The phone numbers for Progress Technical are: United States is +1 781-280-4999. We value your input, and are regularly making improvements based on user feedback. Writer 1.31 and 2.0 Overview R.O. As a matter of policy, BBB does not endorse any product, service or business. OpenEdge Payments, LLC. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. As the integrated payments division of Global Payments, OpenEdge is driving innovation in software applications – adapting, scaling and simplifying how payments are processed. Telephone support is reportedly available 24/7, but we’ve seen several complaints from merchants about having difficulty reaching customer support. 4. What if you’re not happy with your service and want to close your account? Install XCharge as a Windows Service to prevent accidental shutdown of the XCharge program and/or server. Global Payments Integrated President Bob Cortopassi shares his insight on digitization and the future of payments. Wrong! Opinions expressed here are author’s alone. The most important thing to recognize with a contract like this that lists so many possible fees is that it provides a carte blanche for your sales agent to tack on any number of extra, “junk” fees to your contract. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. 3. Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. Openedge illegally seized my deposit for March just as the pandemic crippled the Economy. X-Charge has been discontinued and will be replaced by OpenEdge EdgeLink - At this time we have no further information on EdgeLink. Store the installation files from OpenEdge on your hard drive. No credit card is required to create your account. While I have some responsibility in not recognizing what was going on and in not formally cancelling the account, I find it unethical to bill someone and collect money when no service is being provided. You’ll want to carefully go over every fee with your agent when you’re negotiating your contract, and most importantly, review the entire document before signing up. OpenEdge Vision OpenEdge strives to provide the best payment processing and value-added products and services available to its customers. Check out the video below for an overview of this free service … BigCommerce Vs Shopify: Which Is Better For Your Business? 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? The videos on this channel are focused primarily on marketing, although there is one testimonial as well. X-Charge is a fast and secure way to run your credit cards. Having to pay it all in one lump sum just makes it that much worse. There’s also a blank for even more fees to be added to your contract. That’s because liquidated damages clauses are so unfair and one-sided that several consumer-friendly states have passed legislation to limit the amount providers can charge you as liquidated damages. Contact Developer Services. Navigate to those files. It is a difficult to get in touch with customer service and they take a long time to respond when there are problems and you cannot get credit cards to process. You obtain the XCharge software from OpenEdge, then install XCharge on each workstation that needs to process payments. 2578 W 600 N. Lindon, UT 84042-1227. http://www.openedgepayment.com. But we work hard to be competitive and navigate these situations with our clients. They have accounts on Facebook, Twitter, LinkedIn, and Google+. They’re much, much more likely to post a negative review when things don’t go well. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … OpenEdge Inc. | 852 followers on LinkedIn. These 7 Great Solutions Can Solve Your Store’s Woes. We’ll guide you through the process. Fattmerchant is one of our top picks for credit card processing! Standard Plan: One month free ($29.95 value) Plus Plan: Two months free ($159.90 value) Pro Plan: Three months free ($899.85 value). 8:00 AM - … Article Number: 352 | Rating: 1/5 from 1 votes | Last Updated: Wed, May 1, 2013 at 5:30 PM. Donorbox is one of our top picks for Donation Systems! This company has no scruples and their service response is deplorable when you need someone on weekends. BBB remains operational and focused on serving our business community. Copyright © 2020 Merchant Maverick. XCharge is one of our top picks for credit card processing! Together with other complaints against XCharge and OpenEdge scattered around the web, the following trends emerge: One thing to note is that we couldn’t find any complaints about the quality of XCharge’s payment gateway or associated services. OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. Needless to say, it’s simply not possible for me to recommend XCharge to new customers looking for a payment gateway and a merchant account. Don’t fall for these tactics! In other words, if the calculated damages would exceed the amount allowed under state law, you’ll only pay the lesser amount. Fortunately, not all these fees will apply to every merchant. They refused to forward the funds to me and to refund back to my customers. Featured Offer: We Recommend QuickBooks . The professional way is to notify you have changes in your fee schedule. International Association of Better Business Bureaus. XCharge is a payment gateway and merchant account provider headquartered in Pleasant Grove, Utah. Given that Microsoft ended support for Vista back in 2012 (extended support ends in early 2017), it’s a pretty clear indication that no further updates are planned and that the product is gradually being phased out. OpenEdge Payments, LLC. PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. For example, follow these steps if you have a workstation attached to a cash drawer that is used to accept customer payments. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. I anticipate that XCharge will eventually be replaced with similar OpenEdge-branded products, but there’s no telling when that might happen. There are no standard fees that apply to every merchant using XCharge. Brex Corporate Card for Startups is one of our top picks for business credit cards! TouchBistro is one of our top picks for Restaurant POS! According to XCharge’s website, their software is compatible with Microsoft Windows versions up to… Windows Vista. I will leave the cost discussion open as I have no information at this time. The company also relies on independent sales agents to sell their accounts, and many of those agents don’t disclose the draconian terms of their contracts. While 24/7 telephone support should theoretically lead to excellent customer service, it doesn’t always work out that way in actual practice. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. Unfortunately, there are problems. XCharge gets our expert seal of approval. Do not use them,. Contract Length and Early Termination Fee: Your email address will not be published. Today, XCharge operates as a subsidiary of OpenEdge Payments, LLC, itself a division of Global Payments. The product demo no longer works, and there are remarkably few details about the company’s products or services. The XCharge Mobile app, while still available in the iTunes and Google Play stores, is officially considered obsolete, with a recommendation that customers download the newer OpenEdge Mobile app instead. Second, all fees and rates charged for merchant accounts are paid to Global Payments, not XCharge. When you sign up for XCharge, your Merchant Application is actually through Global Payments. , Advertiser Disclosure: Our unbiased reviews and content are supported in part by. The Application doesn’t list a fee for PCI compliance, but you’ll probably be paying for it anyway under one of the other monthly or annual fees. This can get really expensive if you’re closing your account before the end of the contract period. Writer 1.31 has integrated an electronic payment system from OpenEdge named When dealing with an independent agent, your best defense is to insist on reviewing your contract before signing it, and get every waiver in writing. Downloadable brochures add a little information, but mostly serve as advertisements rather than educational resources. Depending on your experience, sales teams and customer service may range from terrible to excellent. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. If you’ve had a positive experience with XCharge, please be sure to leave a review in the Comments section below. How much this will actually cost you will depend on how much you’re paying in monthly fees and how long you have left on your contract. Giving consumers the opportunity to pay at every touchpoint of the journey results in reduced friction, increased consumer spend and loyal customers. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. We don’t approve of early termination fees in general, but this kind of clause could potentially cost you much more than the industry average of $300 – $500 for an ETF. The company began life as a division within CAM Commerce, a point-of-sale (POS) software company, back in 1983. It’s always a little sad when software is left to die on the vine, and that’s what appears to have happened to XCharge. Your email address will not be published. XCharge is our current featured vendor in this category. Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? Read-json, forum, openedge development. RCM notifies the OpenEdge payment form that the transaction is completed. From Design to R&D, from manufacturing to sales, from solutions to maintenance, XCharge thrives to enable charging capacity to energy companies, fleet operators, and parking lot operators worldwide. Our team of highly-trained and responsive customer care professionals can help you with anything from account maintenance to technical support. There aren’t any positive testimonials on either the XCharge or OpenEdge websites. New customers should consider going with Global Payments directly. You’ll actually get more favorable (and more flexible) contract terms with Global than you will by going through XCharge. You’ll have to ask for it, and even if it’s approved, be sure to get it in writing. Select option 1 at the 1 st prompt and then option 2 at the 2 nd prompt. Caught up in a series of business mergers and acquisitions, it’s stuck in a kind of purgatory where the product hasn’t been discontinued, but also hasn’t been updated in years. However, the Merchant Application we obtained states that the contract runs for a period of three years, with an automatic renewal clause that will renew it for successive one- year terms thereafter. As with its prices, XCharge doesn’t disclose any information about its contract terms on its website. To open XCharge: double-choose the XCharge desktop icon, or choose the Windows Start button, select Programs or All Programs , select the X-Charge folder, then select and choose XCharge . We love XCharge's predictable pricing and excellent service. Monday - Friday: 5:00 am - 5:00 pm Pacific time. The lack of positive reviews isn’t such a bad thing, as satisfied customers rarely take the time to post a review. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. OpenEdge offers live phone and email customer support channels. Eaglesoft customers have access to a dedicated Patterson Dental Customer Care team by calling (888) 414-7495. Agents frequently neglect to disclose all important contract terms – especially that liquidated damages clause! If I could leave less than one star I would. One thing to note is that this liquidated damages clause differs from what other providers impose in that it doesn’t factor in what you’ve been paying in processing charges in calculating damages. In the Application section, you’ll find a mind-numbing list of 32 separate possible fees that you might have to pay – none of which are disclosed. XCharge does not have a separate profile with the BBB. In other words, you’re on the hook for all 36 months’ worth of fees the moment you sign your contract, whether you keep your account open for that long or not. OpenEdge helps businesses succeed by delivering secure and personalized payment solutions. We love this reasonably priced, user-friendly point of sale system for its robust back-office features and excellent customer service. For OpenEdge Merchants: (800) 774-6462 (Option 3) or email customerservice@openedgepay.com . I requested some sort of adjustment for it was about $140.00 per month, possibly for several years. Provide Feedback. XCharge services are primarily obtained via third-party sales agents. Current or former customers of XCharge are also encouraged to leave a review of their experience in the Comments section below. Hi Gary, XCharge® - Technical Support. We would like to hear about your experience with OpenEdge View. Comment moderation is enabled. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. Jpmorgan chase co, ipp320 payment terminal, device drivers ingenico. Try These 8 Small Business Credit Card Payment Processing Companies In 2021, Need A Retail POS System For Your Small Business? Keeps Double charging our clients, Unable to fix the problem for several weeks now, Switching companies. If you cancel during the first year of your contract, it could potentially cost you over $1000. Be careful with this company. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! Taking $5,000 per month or less in card payments? It gets worse. Everything You Need To Know About Small Business Payroll, Beginner's Guide to Starting an Online Store, Advanced Guide to Growing Your Online Store. If the outdated software wasn’t enough of a problem, the liquidated damages clause in XCharge’s merchant account contracts through Global Payments would also be reason enough to avoid them. BBB Business Profiles generally cover a three-year reporting period. To also process check payments, sign up for the OpenEdge check service. Get started today for free. We provide toll-free 24/7 customer support to solve any pre or after sales problems. Brex Card has $0 in annual fees. Saturday: 6:30 am - 3:00 pm Pacific time. Sign up today to see it in action. I would like to correct technical information in this article. BBB Business Profiles may not be reproduced for sales or promotional purposes. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. For immediate assistance, Entrust has Customer Service Centers available to serve customers in the Americas, EMEA, and Asia Pacific regions. The company has been accredited with the BBB since 2012 and currently has a B+ rating. Complete these steps: 1. No credit card required. Well, it integrates with the Mitchell 1 auto repair shop management software, providing a payment gateway and bundled merchant account to businesses using that software. It also has offices in Henderson, Nevada and St. Louis, Missouri. Unlike many providers, XCharge doesn’t include a fixed early termination fee in their contracts. So why is XCharge still in business? Obsolete software and overly strict contract terms add up to a rating of only 2.5 out of 5 stars. (888) 427-2260. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered. Service to prevent accidental shutdown of the top-rated service organizations in our customer service and are regularly improvements... 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