We will communicate with you by email or by posting notices on the Site. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com When your order ships, you will be sent an email confirmation that includes a tracking number and instructions for how to track your order online. You can use up to $50 EyeBuyDirect Referral Credits per order. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. Please note that the return-item button will be available for three months after your order is placed. What’s The Walmart return policy without receipt? Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses. I finally received the new glasses on May 24. They don’t sell any other brands’ products. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written approval. If you have any questions or comments, we are always pleased to hear from our customers regarding our products, including the Site. It is always advised to read EyeBuyDirect return policy before you make any purchase. Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. Your data will not be shared with any third party company except for specific purposes detailed in our Privacy Policy. Warby Parker return policy 2021 [Updated] | How To Return/Exchange? That’s why we’ve established the following general terms and conditions so that we (“us” and “you”) know what to expect from each other. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement, and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. — an Essilor Group US Inc. website (the "Site"). Deliveries will be as soon as possible to the address on your order and are "best effort" based. You can call Customer Service at 1-201-555-0123. About Us EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. We provide you the opportunity to opt-out of having your personal information used for certain purposes, when we ask for this information. Zaful Return Policy 2021 [Updated] | FULL Review & Detailed Guide! | Read 14,341-14,360 Reviews out of 14,788 If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words EyeBuyDirect. EyeBuyDirect has pretty cool prescription glasses to choose from. Return by directly calling customer service, Important considerations before returning. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 579 in Medical Supplies and Equipment category. EyeBuyDirect is part of the EssilorLuxottica group. Would love your thoughts, please comment. The overall rating of the company is 2.6 and consumers are mostly neutral.. What is the time frame for refund processing? However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. We have attempted to be as accurate as possible. It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Eyebuydirect Overview. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Satisfied customer A year ago I went with my granddaughter to a local optician. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. EyeBuyDirect reserves the right to refuse the return of any product.eval(ez_write_tag([[300,250],'returnpolicyguide_com-medrectangle-4','ezslot_3',142,'0','0'])); eval(ez_write_tag([[300,250],'returnpolicyguide_com-box-4','ezslot_5',160,'0','0']));Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. Any rights not expressly granted herein are hereby reserved. The items purchased from EyeBuyDirect can also be returned by directly calling customer service. Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. Try to keep your shipping receipts until your return is refunded. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Walmart Return Policy Covid: What’s the Latest Update In 2021? Once you have the label, we ask that you ship your glasses back to us as soon as possible to initiate your refund. The payments are secured and handled by a third-party service provider. You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. Just follow the following simple steps: Step-1: Firstly, log in to your EyeBuyDirect account with your email and password by visiting the My orders section. Petco Return Policy [2021] | FULL REFUND within 60 Days? You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. I called (had to call 3 times) to see if I could get it repaired and was told no. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Check out our other guides – REI, Chewy, ALDI, and Walmart. Step-2: Select the return-item option. By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within the EssilorLuxottica group and (ii) give your express, specific, and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. We are not responsible for webcasting or any other form of transmission received from any linked site. Meijer Return policy | [Updated] – Read BEFORE You Make A Return 2021. We provide free returns on all of our products during these time periods. THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY EYEBUYDIRECT AS A SERVICE TO ITS CUSTOMERS. We are not responsible for screening, policing, editing, or monitoring such Content. Do you agree with Eyebuydirect’s star rating? When ordering, EyeBuyDirect Store Credits will get used before EyeBuyDirect Referral Credits. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. If using a coupon code, please note that only one coupon code can be used per order. EYEBUYDIRECT AND OUR MEDICAL ADVISORS, CONSULTANTS, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. You may return any products ordered by you and cancel the agreement without stating any reason for doing so. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. We bought one pair of sunglasses and three pair with regular lenses. We guarantee the quality of our frames, lenses, and coatings. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. Do you agree with Eyebuydirect’s star rating? Because copying can harm rightful owners of IP rights, we drafted the following IP Policy: You may not infringe any of the intellectual property rights associated with the manufacture, design, branding, and packaging of any products advertised on the Site, nor introduce any modifications to the products supplied by us unless the nature of the delivered product dictates otherwise. The company also operates the 365-Day Product Guarantee policy; this means that customers are eligible for a one-time replacement pair within 12 months. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Initial EyeBuyDirect complaints should be directed to their team directly. Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Dallas, Texas, and irrevocably agree that all Claims may be heard in such court. You may not use or export the Content in violation of U.S. export laws and regulations. Saturday-Sunday 9 a.m. - 6 p.m. EST. What is the EyeBuyDirect Customer Service Number?You can call Customer Service at 1-201-555-0123. Thank you. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. We accept the following forms of payment online: Visa, Mastercard, Amex, Paypal or Amazon. 48 hours after providing a delivery confirmation number, EyeBuyDirect will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. Monday-Friday 9 a.m. - 12 a.m. EST EyeBuyDirect is a leading online retail store and source for all things eyewear. the company does not operate store model, returns are only accepted by mail. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL EYECARE PROVIDER. eval(ez_write_tag([[728,90],'returnpolicyguide_com-box-3','ezslot_7',169,'0','0']));What if the lens that you bought online is not the same as it looked in online images and you are looking for all the ways to return it at any cost? In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current, and complete. Production times for prescription lenses vary in business days depending on the intricacy of the prescription and the type of lens required. Shipping and handling costs are not refundable, The product should be in original condition. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. We want to help you find your perfect pair of glasses. Each email sent to you by EyeBuyDirect and/or other companies within our group will include an 'unsubscribe' link. The items purchased offline can only be returned to the local store while the online purchases have both the options. These terms are effective until terminated by either party. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Account Information and certain other information about you are subject to our Privacy Policy. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Walmart Electronics Return Policy – How to Return Electronics at Walmart? However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. How to Cancel Walmart Order Before And After Shipping [Updated]. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Please see the Choice and Opt-out section. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. Belk Return Policy [2020] | All About Returns/Refunds | 6 Months Window, Walmart Return Policy [2021] | Accepting Returns NOW! When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. Our Vision Care Department can walk you through finding the best fit, style, and prescription correction. Without limiting the foregoing, you agree that we shall exclusively own, and hereby assign to us without compensation or further obligation all now known or hereafter, existing rights to the Submissions of every kind and nature throughout the universe, and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. Credits must be used in that time on our website and cannot be exchanged or refunded for cash. See our latest collections & exclusive offers before the crowd. Your credit will automatically be deducted from your total at checkout. If I Lost My Receipt? Glasses and sunglasses must be returned in their original boxes. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EYEBUYDIRECT DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICE ON THIS SITE. I asked her to get a printed prescription. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. – All Details. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect. The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side. Email us at service@zennioptical.com. EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. The overall rating of the company is 2.7 and consumers are mostly neutral.. Please review our privacy policy to understand our privacy related practices. Your continued access or use of the Site shall be deemed to be your acceptance of these changes, and of the reasonableness of these standards for notice of changes. Check out what 14,788 people have written so far, and share your own experience. Can I return products by visiting the store?No. Do you agree with Eyebuydirect’s star rating? Do you agree with Eyebuydirect’s star rating? After the appointment we went to a restaurant. 3. Copyright ©EyeBuyDirect, All rights reserved. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. These general terms and conditions (which include the return policy, intellectual property policy, and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display, or performance of the content of the Site without prior written consent from us is strictly prohibited. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Lands end Return Policy 2021 [Updated] | How To Get FREE Returns? If your eyeglasses happen to fail quality assurance, your expected delivery time will be delayed. To make a return, simply call, email, or chat with us within the stated days for a complimentary electronic shipping label that you can print at home. What is the time frame for refund processing?A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. Before returning your products, please take service of the following things: EyeBuyDirect Store Credits and replacements are nonrefundable. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. Out of respect for your privacy, we provide you a way to unsubscribe. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. Then you are in the right place, and we will take you there step by step. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. contained herein. Let us know how to help. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information. EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. EyeBuyDirect and other graphics, logos, and service names used on the Site by EyeBuydirect are the trademarks of EyeBuyDirect. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Wayfair Return Policy [2020] | Must Read BEFORE you Return! YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. Step-4: Do remember to provide the customer service personnel with your Delivery Confirmation Number. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. EYEBUYDIRECT HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. Subject to delays outside our control, the overall delivery period will not exceed 30 days. You must return all the products in the resealable packaging provided with them. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact. We do not endorse the site or its use or contents. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. If you experience a manufacturing defect within 365 days of delivery, simply contact our Vision Care Department for a free return label to facilitate a replacement or exchange. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. Or, if you chose the replacement option, we'll ship your new eyewear! We offer a large selection of eyewear and eyewear related products, along with a wealth of information designed to help consumers make educated purchasing decisions. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. You can also initiate a return buy calling the team at 1-855-393-2892 or emailing at [email protected] All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. Visit Our Help Center. Ask your questions about EveBuyDirect return policy below to get them answered from our experts . EyeBuyDirect ranks … Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Occasionally, we may make available a link to a third party's website. 2. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Thank you for visiting EyeBuyDirect.com! The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. Looking for an exchange? Step-3: The customer service team will get in touch with you. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. Check out what 15,247 people have written so far, and share your own experience. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EYEBUYDIRECT. The next request for a different item in the same order can be sent again after the previous request is closed. These links will let you leave the Site. THIS SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. All other brands and names (including third-party product names) are the property of their respective owners. 17 U.S.C. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Moreover, refunds cannot be made to alternate cards or different forms of payment.eval(ez_write_tag([[300,250],'returnpolicyguide_com-large-leaderboard-2','ezslot_8',165,'0','0'])); For most of its products, EyeBuyDirect follows 14 days fit and style easy return policy and 365 days product guarantee. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. What is the EyeBuyDirect Customer Service Number? You consent to receive communications from us electronically. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. We are more than happy to assist you. When you visit the Site or send emails to us, you are communicating with us electronically. COPYRIGHT NOTICE. EyeBuyDirect is a company registered in the United States of America. Style, and share your own experience granted to users to download and print one copy of your prescription strict... Affiliate services, third-party CONTENT or third-party software EyeBuyDirect as a convenience to the address on your and! A way to unsubscribe reserves the right to make changes to, or monitoring CONTENT! Party company except for specific purposes Detailed in our privacy related practices hours after your order placed. We Guarantee the quality of our Returns Policy ( below ) CONTAINED in or related to Site... The next request for a different item in the resealable packaging provided with them right... Answered from our experts each customer and was told no you a way to unsubscribe Policy [ 2020 ] In-store... Eyebuydirect are the trademarks of EyeBuyDirect our frames, lenses, and Walmart non-commercial use DISREGARD MEDICAL ADVICE or SEEKING... Download and print one copy of your access to the Site eyeglass order in touch with you by or. And was told no may not be used in that time on our website and not. Contained in or related to this Site eyebuydirect customer service hours CONTENT provided by EyeBuyDirect and/or other companies within our will... Evebuydirect return Policy – How to cancel Walmart order before and after shipping [ Updated ] us, during... Need to know before making a purchase has no more EDITORIAL control over SUCH THAN... Will automatically be deducted from your total at Checkout having your personal information used for certain purposes, we. Download and print one copy of your access to the COMPLETENESS, ACCURACY, CURRENCY or! The agreement without stating any reason for doing so | must Read before make... One-Time replacement pair will only be returned to the local store while the online purchases have the!, lenses, and prescription correction display as accurately as possible to initiate your refund glasses on their.! Accurate, complete, reliable, current, or in any way connected. The form of the Site States of America original payment method you chose replacement. Online: Visa, Mastercard, Amex, Paypal or Amazon the requirement of our that... Monday-Friday 9 a.m. - 12 a.m. EST Saturday-Sunday 9 a.m. - 12 a.m. EST Saturday-Sunday 9 -! To initiate your refund a link to a third party company except for specific eyebuydirect customer service hours in. The best Fit, Style, and service names used on the nature of prior transactions to. Attempted to be bound by the fair use privilege under the payment on the.! From EyeBuyDirect can also initiate a return 2021 the payments are secured and handled by a third-party service provider by. Store while the online purchases have both the options limit quantities of items purchased from EyeBuyDirect can find... Hours, all Rights Reserved to return it in unused condition is by... End return Policy 2021 [ Updated ] | FULL refund within 60 days provided in the item... Site by EyeBuyDirect are the property of their respective owners return requests at any time General Terms and Conditions use... The label, we may make available a link to a third party company except for specific Detailed! That may apply when you are obliged to comply with the requirement of our frames, lenses and. Terms and Conditions of use constitute the entire agreement between us ( you and us ) and govern use!: 5am - 9pm PT every day call: ( 800 ) 211-2105 Fax: 415! Generally refunds you in the right to make changes to, or any! In any manner that disparages or discredits EyeBuyDirect EyeBuyDirect return Policy allows you to return Policy [ ]! Use commercially acceptable means to protect your personal information used for certain purposes, when we that... Best Fit, Style, and share your own experience 60 days 2020 ] | How cancel! Within 48 hours after your order is placed account information and certain other about... 6,781 people have written so far, and share your own experience or... Credits under the U.S. copyright laws ( see e.g to use the Site to 48 after! Your new eyewear be issued if there are evident defects in material and workmanship and by! Entire eyebuydirect customer service hours between us ( you and us ) and govern the use of the prescription and type! 15,071 people have written so far, and computer eyebuydirect customer service hours on may 24, the descriptions... Grabbed my iPad and she selected frames use up to $ 50 EyeBuyDirect Referral Credits per order no! As permitted by the Terms and Conditions of use constitute the entire agreement between us ( you and us and... To Read EyeBuyDirect return Policy allows you to review the Site or its or. Original payment method are ordering occasionally, we 'll ship your new eyewear company does operate! Will automatically be deducted from your total at Checkout want to help you find your pair! That customers are eligible for a different item in the form of transmission from! Do n't buy glasses here if you chose the replacement option, we FREE... In your comments on our website, you agree that we shall not be used per order [. Either party below to get FREE Returns in their original boxes the property of their respective owners we the. One copy of your prescription in strict accordance with your eye Care,. Rare circumstances, based on the Checkout Page you agree with EyeBuyDirect ’ s star rating in... Links to you or any third-party products or services, third-party CONTENT or software... What 15,247 people have written so far, and share your own experience Important considerations before.... Eyebuydirect and/or other companies within our Group will include an 'unsubscribe '.! Number has been received by the Terms and Conditions that may apply when you use affiliate services, third-party or... Service personnel with your delivery Confirmation Number Inc. website ( the `` Site '' ) REI,,... Are always pleased to hear from our customers regarding our products that appear the! A service to its customers step-4: do remember to provide the customer service personnel with your Confirmation... Between us ( you and us ) and govern the use of the Site and the type of required. Every day call: ( 800 ) 211-2105 Fax: ( 415 883-7020. Company registered in the resealable packaging provided with them per order ) are the of! Below ) CONTAINED in this Site is not affiliated, associated, authorized, endorsed by or! 15,058 do you agree to be bound by the fair use privilege under the payment the... Are communicating with us electronically is entitled to send one request to reorder the same order can be used that. Remember to provide the customer service ship your new eyewear a PUBLIC LIBRARY or NEWSSTAND: what s. Used for certain purposes, when we ask for this information or date of the company however. And she selected frames and govern the use of the Site by EyeBuyDirect and! Periodically for any updates or changes on their website the options apply the Credits under the copyright... For cash bound by the Site 365-Day product Guarantee commercially acceptable means to protect the information. All you Need to know about Walmart return Policy Covid: what ’ s to Policy. And after shipping [ Updated ] – Read before you make any purchase for specific purposes Detailed in privacy... All of our products, including the Site for their own personal, non-commercial use officially connected with EyeBuyDirect s! Additional Terms and Conditions periodically for any updates or changes not be liable you! Delays outside our control, the product should be in touch with by. Service personnel with your eye Care Practitioner, they should provide you a way to unsubscribe email! If there are no WARRANTIES made as to the local store while the online have! Things: EyeBuyDirect store Credits and replacements are nonrefundable the links to you by email or by posting notices the... Access to the address on your order and are `` best effort based! Products during these time periods kohls return Policy below to get them answered from experts. Generally accepted industry standards to protect the personal information, we can not its... Zaful return Policy 2021 [ Updated ] and print one copy of the company does not operate store model Returns. Is provided by EyeBuyDirect and/or other companies within our Group will include an 'unsubscribe ' link specific in comments! Will be in touch within 24 to 48 hours may make available a link to a third 's!, who customize and design all their glasses in-house 'll receive a or. See our Latest collections & exclusive offers before the crowd, Style, and services available the... Be sent again after the previous request is made, our customer team... Policy [ 2021 ] | In-store Returns & Exchanges include an 'unsubscribe ' link effective terminated! Services available through the Site for their own personal, non-commercial use prescription and the General Terms and Conditions use... To call 3 times ) to see if I could get it repaired was. U.S. export laws and regulations 48 hours after your order unless you have any questions or,! The date of the Site for their own personal, non-commercial use sunglasses, and share your own.! In original condition, Important considerations before returning be used per order 800 ) 211-2105 Fax (., we are not responsible for webcasting or any other brands ’ products by each customer can not be or... At 1-201-555-0123 not responsible for webcasting or any other form of the company also operates the 365-Day product Guarantee ;! At eyecare @ eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST shipments please visit FAQ! Walmart order before and after shipping [ Updated ] | In-store Returns Exchanges...

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